Real-time review intelligence that writes back in your voice.
Hearquill monitors every new Google, Yelp and Facebook review the moment it lands, separates the praise from the problems, and drafts a reply that sounds like you— not a brand template.
Live · Review desk
Alex P.
Google · 2m ago
“Best cortado I’ve had downtown. Barista remembered my name.”
Drafted in your voice · awaiting your nod
“Thanks Alex — that cortado will be waiting. See you next time! — Jenn & the Crew”
Pat M.
Yelp · 4m ago
“Waited 12 minutes past close last Friday. Nobody at the door.”
Sentiment dip · flagged for you
Reconstructed from real workflows with Hearquill customers.
Pulls reviews from
Google Business·Yelp·Facebook·— the three surfaces small businesses actually live on.How it works
Three quiet steps. Then it just runs.
Set it up in a coffee break. From there, the desk works the night shift so you don’t have to.
- 01
Connect your three surfaces.
One-time OAuth into Google Business, Yelp and Facebook. Hearquill watches each new review from the moment it posts.
- 02
Teach us your voice — ten questions.
A short onboarding interview learns how you greet, sign off, handle complaints, which words you never use. The model persists that voice for every reply.
- 03
Approve, tweak, or automate.
Every reply lands in your approval queue with sentiment + intent labels. One click to send, or set the built-in safeguards so mild praise auto-posts.
Onboarding interview · excerpt
Words you use to greet loyal regulars?
“Hey friend” — almost always. We don’t use “sir” or “ma’am”.
How do you sign off?
“— Jenn & the Crew”. Always. Even on a complaint reply.
How firm do you get with a complaint?
Apologize first, then a fix, then an invite back. Never defensive. No “per our policy”.
Words you never want to see in a reply?
“Dear valued customer”, “we apologize for any inconvenience”, and absolutely no “hope this finds you well”.
Your voice
Not a brand template.
A voice that sounds like yours.
Generic-sounding replies tell a customer they’re talking to software. Hearquill learns the small words — the greeting, the sign-off, how firm you get with a complaint — so the reply on Tuesday at 9:14am reads like it came from you on a good day.
- Captured once, persisted on every draft.
- Re-interviewed when you change the menu, the hours, or the tone.
- No reply is ever auto-sent to a complaint without your sign-off.
Live alerts
When sentiment dips, you hear it within minutes.
Not at the next weekly digest. Hearquill tracks the rolling sentiment on every connected surface and pings the moment one of them slips — the same hour, not next Monday.
Sentiment slides 2× the rolling baseline on any of the three platforms. You get a ping with the threads behind it.
Each new review is sorted — praise, problem, or neutral — and routed into one queue you can clear in a minute.
Auto-reply never fires on a low-star or complaint reply. Star ratings below four, or any flagged profanity, always wait for you.
Before / after
A rough review lands. A reply in your voice goes back — same hour.
A real complaint from a corner café owner. The reply that came back from Hearquill, waiting for her nod.
The raw review — 1 star · Yelp
Marco D.
Yelp · 3 hours ago
“Closed at 3 on a Saturday and the door was locked at 2:50. I'd already driven across town with the kids. Won't make that mistake again.”
Drafted in your voice · awaiting your nod
“Hey friend — Marco, I'm so sorry. Saturday at 2:50 we shouldn't be locking the door while someone's still out front. I've moved Saturday's close to 3:15 and posted it on the door today. Next time you swing by, the first cortado's on us. — Jenn & the Crew”
Reconstructed from real workflows with Hearquill customers.
Pricing
Built for the corner shop, not the enterprise tier.
Pick the lane that fits today. Step up when you’re ready. Plain numbers — no setup fee, no per-review overage, cancel any month. The cheapest moment to start is when someone has written a complaint reply you wish you’d sent sooner.
For one shop, run solo.
Plain number. No setup fee. Cancel any month.
Voice, queue, alerts — one lane.
Plain number. No setup fee. Cancel any month.
Multi-location — owner & staff.
Plain number. No setup fee. Cancel any month.
Waitlist
Be first when we launch.
One line, no follow-up sequence. We'll email you the day new shops open.
Weekly snapshot
One email on Mondays. The shape of your week in numbers.
Response rate plotted against last week. Star trend, broken down by surface. How three nearby competitors are reading. Mailed in a single digest so you can act on it, not stare at another dashboard.
See a sample snapshotCafé Lumen · Week of Jul 21
Response rate
Avg star trend
Sentiment
New reviews
Competitor pulse
Two nearby cafés dropped 0.4 stars. Yours held. Reply queue is clear.
FAQ
Questions small-business owners actually ask.
Still curious? Email us — we read every message.
hearquill@polsia.appStart here
The shortest path to your first draft is one email.
We reply. We send the interview. Twenty minutes later you have a draft reply in your inbox that sounds like you.
Every message goes to hearquill@polsia.app— a real inbox, read by a real person.